Accessibility Statement

At Bagdock, we believe that everyone should have equal access to our storage booking platform, regardless of their abilities or the technologies they use. We are committed to providing an inclusive digital experience that empowers all users to find, book, and manage storage with ease and dignity.

Accessibility is not just a legal requirement - it's a core value. We recognise that approximately 1 in 5 people in the UK have a disability, and many more experience temporary or situational limitations. By designing for accessibility, we create a better experience for everyone.

This Accessibility Statement outlines our efforts to ensure Bagdock is accessible to people with diverse abilities, including those who:

• Use screen readers or other assistive technologies
• Navigate using keyboards or alternative input devices
• Have visual impairments, including colour blindness
• Have hearing impairments or are deaf
• Have cognitive or learning disabilities
• Have motor disabilities or use mobility aids
• Are neurodiverse
• Experience temporary impairments or situational limitations

Our Goal: To meet or exceed Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1 and provide an excellent user experience for all customers and storage partners.

2.1 WCAG 2.1 Level AA

We aim to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1, an internationally recognised standard developed by the World Wide Web Consortium (W3C). WCAG 2.1 is organised around four principles:

2.2 UK Legal Requirements

We comply with the UK Equality Act 2010 and the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. We regularly review our platform against these requirements.

2.3 Testing & Audits

We conduct regular accessibility audits using:

• Automated testing tools (Axe, Lighthouse, WAVE)
• Manual testing with screen readers and assistive technologies
• User testing with people with disabilities
• Third-party accessibility audits
• Code reviews with accessibility checklists

3.1 Keyboard Navigation

• Full Keyboard Access: All features and content can be accessed using only a keyboard
• Logical Tab Order: Tab key moves through interactive elements in a logical sequence
• Visible Focus Indicators: Clear visual indicators show which element has keyboard focus
• Skip Links: "Skip to main content" links allow quick navigation past repetitive elements
• Keyboard Shortcuts: Common shortcuts work as expected (e.g., Escape to close modals)

3.2 Screen Reader Support

• Semantic HTML: Proper use of headings, landmarks, lists, and other semantic elements
• ARIA Labels: Descriptive labels for interactive elements, buttons, and form controls
• Alt Text: Alternative text for all meaningful images and icons
• Live Regions: ARIA live regions announce dynamic content changes
• Form Labels: Clear labels and instructions for all form inputs
• Error Identification: Clear error messages with suggestions for correction

Tested with: JAWS (Windows), NVDA (Windows), VoiceOver (macOS/iOS), TalkBack (Android)

3.3 Visual Accessibility

• Colour Contrast: Text and interactive elements meet WCAG AA contrast ratios (minimum 4.5:1 for normal text, 3:1 for large text)
• Resizable Text: Text can be resized up to 200% without loss of functionality or content
• Responsive Design: Content adapts to different screen sizes and orientations
• No Colour-Only Information: We never rely on colour alone to convey information
• Clear Typography: Legible fonts with appropriate sizing and spacing
• Reduced Motion: Respects prefers-reduced-motion settings for users sensitive to animation

3.4 Forms & Input

• Clear Labels: Every form field has a visible, descriptive label
• Input Assistance: Format requirements and examples provided where needed
• Error Handling: Clear error messages with specific guidance for correction
• Autocomplete: Appropriate autocomplete attributes for common fields (name, email, etc.)
• Input Validation: Real-time validation with accessible error announcements
• Large Touch Targets: Minimum 44x44px touch targets for mobile accessibility

3.5 Content Structure

• Logical Heading Hierarchy: Proper H1-H6 structure for easy navigation
• Landmarks: ARIA landmarks (header, navigation, main, footer) for quick navigation
• Lists: Proper use of ordered and unordered lists
• Tables: Data tables with proper headers and scope attributes
• Links: Descriptive link text that makes sense out of context
• Page Titles: Unique, descriptive titles for every page

3.6 Multimedia

• Image Alt Text: Descriptive alternative text for all meaningful images
• Decorative Images: Decorative images properly hidden from screen readers
• Video Captions: Captions provided for video content (where applicable)
• Audio Descriptions: Descriptions for visual content in videos (where applicable)

Bagdock is designed to work with a wide range of assistive technologies and adaptive strategies:

4.1 Compatible Browsers

Bagdock works with the latest versions of major browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

For the best accessibility experience, we recommend keeping your browser and assistive technologies up to date.

Bagdock integrates with third-party services to provide essential functionality (payment processing, mapping, analytics). While we strive to ensure these integrations are accessible, we do not have direct control over the accessibility of third-party content.

5.1 Payment Providers

Our payment processing is handled by trusted, PCI-compliant providers who maintain their own accessibility standards. If you experience difficulty with payment forms, please contact us for assistance.

5.2 Maps & Location Services

We provide text-based alternatives to map interfaces, including searchable lists of storage locations with full address details and distance information.

5.3 Storage Partner Content

Storage partners provide facility descriptions, images, and other content. We provide guidelines to partners on creating accessible content, but cannot guarantee the accessibility of all partner-generated content. If you need assistance accessing partner content, please contact us.

We are committed to transparency about areas where we're still improving. The following known limitations are being actively addressed:

We update this list regularly as we identify and resolve accessibility issues. If you encounter a barrier not listed here, please let us know.

We value your feedback on the accessibility of Bagdock. Your input helps us identify barriers and improve the experience for all users.

7.1 Report an Accessibility Issue

If you encounter an accessibility barrier on our platform, please let us know:

7.2 Request Assistance

If you need help using Bagdock or require information in an alternative format, we're here to assist:

• Email: hello@bagdock.com
• Phone Booking Assistance: We can help you complete bookings over the phone if needed
• Alternative Formats: We can provide information in alternative formats upon request

7.3 Share Suggestions

Have ideas for how we can improve accessibility? We'd love to hear them. Contact us at accessibility@bagdock.com with suggestions or feature requests.

Accessibility is an ongoing commitment, not a one-time project. We continually work to improve the accessibility of Bagdock through:

8.1 Regular Audits

• Quarterly automated accessibility scans of all pages
• Annual third-party accessibility audits
• Bi-annual user testing with people with disabilities
• Continuous monitoring of new features and updates

8.2 Team Training

• Regular accessibility training for all team members
• Specialised training for designers and developers
• Accessibility champions in each department
• Ongoing education on emerging best practices

8.3 Development Practices

• Accessibility considered from initial design phase
• Automated testing integrated into development workflow
• Manual testing before feature releases
• Code reviews with accessibility checklists
• Maintaining an internal accessibility knowledge base

8.4 User Feedback Loop

User feedback directly influences our accessibility roadmap. We track, prioritise, and address reported issues transparently. We also share updates on accessibility improvements in our product updates.

8.5 Updates to This Statement

We review and update this Accessibility Statement at least annually, or sooner if there are significant changes to our platform or accessibility standards. The "Last Updated" date at the top of this page reflects the most recent review.

Thank you for taking the time to read our Accessibility Statement. We are dedicated to making Bagdock accessible to everyone, and we appreciate your partnership in this effort. Together, we can create an inclusive storage booking experience for all.