Terms of Service

Welcome to Bagdock. These Terms of Service ("Terms") govern your use of the Bagdock platform, including our website, mobile applications, and related services (collectively, the "Platform"). The Platform is operated by Hoosei Limited, trading as Bagdock ("Bagdock", "we", "us", or "our").

By accessing or using the Platform, you agree to be bound by these Terms. If you don't agree to these Terms, you may not access or use the Platform.

Company Details:
Hoosei Limited (trading as Bagdock)
10 Upper Grosvenor Road, Tunbridge Wells, England, TN1 2EP
Registered in England & Wales, Company No. 13834192

Throughout these Terms, the following definitions apply:

• "Customer" means any individual or business using the Platform to book storage services.
• "Storage Partner" or "Partner" means storage facility operators, hosts, and businesses offering storage space through the Platform, whether operating independently or under Bagdock branding through licensing arrangements.
• "Licensed Partner" means a Storage Partner who operates a facility under the Bagdock brand through a franchise, brand licensing, or similar arrangement.
• "User" means any person accessing or using the Platform, including both Customers and Storage Partners.
• "Booking" means a reservation of storage space made through the Platform.
• "Storage Services" means the storage and related services provided by Storage Partners.
• "Platform" means Bagdock's website, mobile applications, and related services.

3.1 Account Creation

To access certain features of the Platform, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate and current
• Keep your password secure and confidential
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities that occur under your account

3.2 Eligibility

You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you meet this age requirement.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. We cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

4.1 Marketplace Role

Bagdock operates as a marketplace connecting Customers with Storage Partners. We facilitate bookings but are not the provider of Storage Services. The contract for Storage Services is between you and the Storage Partner.

Important Note: Some storage facilities operate under the Bagdock brand through franchise, brand licensing, or similar arrangements ("Licensed Partners"). While these facilities use Bagdock branding and must meet our quality standards, they are independently owned and operated. Licensed Partners remain solely responsible for the Storage Services they provide.

4.2 Bookings

When making a Booking through the Platform:

• You agree to provide accurate information about your storage needs
• You must comply with the Storage Partner's specific terms and conditions
• You agree to pay all applicable fees at the time of booking
• You acknowledge that storage availability is subject to the Storage Partner's inventory
• You must not use storage for illegal items or purposes

4.3 Prohibited Items

You may not store hazardous materials, illegal items, perishable goods (unless in designated facilities), firearms, explosives, or any items prohibited by the Storage Partner. Storage Partners reserve the right to refuse or remove prohibited items.

4.4 Customer Responsibilities

• Accurately declare the items you're storing
• Ensure items are properly packaged and labelled
• Obtain appropriate insurance for valuable items
• Comply with the Storage Partner's facility rules
• Retrieve items within the agreed timeframe

5.1 Platform Usage License

Subject to these Terms, we grant Storage Partners a limited, non-exclusive, non-transferable license to use the Platform to manage their storage facilities and receive bookings from Customers.

Partners who subscribe to our operator platform software receive additional access to facility management tools, including but not limited to: inventory management, automated booking systems, customer relationship management, payment processing, reporting and analytics, and business insights features. The specific features available depend on your subscription tier.

5.2 Partner Obligations

As a Storage Partner, you agree to:

• Provide accurate information about your storage facilities and availability
• Honor all confirmed bookings made through the Platform
• Maintain appropriate insurance for your storage facility
• Comply with all applicable laws and regulations
• Maintain the safety and security of stored items
• Respond promptly to Customer enquiries and issues
• Keep your facility information and pricing up to date

5.3 Service Standards

Storage Partners must maintain high standards of service. We reserve the right to suspend or terminate Partners who consistently receive poor reviews or fail to meet service standards.

5.4 Commission & Fees

Partners agree to pay Bagdock fees as specified in your Partner Agreement. Our fee structure operates on a flexible model:

• Subscription Model: Partners who subscribe to and actively use our operator platform software pay a monthly subscription fee and benefit from reduced commission rates or no commission on bookings, depending on their subscription tier.
• Commission Model: Partners who choose not to subscribe to the platform software pay a standard commission percentage on each booking made through the marketplace.
• Hybrid Model: Some subscription tiers may combine a monthly fee with a reduced commission rate.

Specific commission rates, subscription fees, and payment terms will be provided in your Partner Agreement and may vary based on your chosen tier, facility type, location, and services used. We reserve the right to adjust fees with reasonable notice.

Platform Benefits: Partners using our operator platform software gain access to facility management tools, automated booking systems, customer communication features, reporting analytics, and integrated payment processing - in addition to reduced or eliminated commission fees.

5.5 Independent Contractor

Storage Partners are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between Bagdock and any Storage Partner.

5.6 Brand Licensing & Franchising

Some Storage Partners may operate facilities under the Bagdock brand through franchise agreements, brand licensing arrangements, or similar commercial agreements ("Licensed Partners"). Licensed Partners:

• Are granted specific rights to use Bagdock trademarks and branding
• Must comply with Bagdock brand standards and quality requirements
• Remain independently owned and operated businesses
• Are solely responsible for their Storage Services and facility operations
• Must adhere to additional terms specified in their licensing or franchise agreement

The use of Bagdock branding by Licensed Partners does not create any additional liability for Bagdock beyond that specified in these Terms. Customers should direct any issues with Storage Services to the specific facility operator, whether they are a Licensed Partner or independent partner.

5.7 Brand Usage Rights

Only authorised Licensed Partners may use Bagdock trademarks, logos, and branding. Unauthorised use of Bagdock intellectual property is strictly prohibited and may result in legal action. Licensed Partners must use Bagdock branding in accordance with brand guidelines provided separately.

5A.1 Pricing Structure Overview

Bagdock offers flexible pricing models designed to suit different business needs and growth stages:

5A.2 Subscription Benefits

Partners who actively use our operator platform software and pay monthly subscription fees benefit from:

• Reduced Financial Burden: Lower or eliminated commission fees mean you keep more revenue from each booking
• Operational Efficiency: Automated booking management, payment processing, and customer communications
• Business Intelligence: Comprehensive analytics and reporting to optimise pricing and operations
• Customer Experience: Professional booking flow and customer portal
• Integrated Payments: Streamlined payment collection and reconciliation
• Marketing Support: Enhanced visibility on the marketplace

5A.3 Subscription Terms

Monthly subscriptions are billed in advance. Partners must maintain active subscriptions to benefit from reduced commission rates. If a subscription is cancelled or lapses, standard commission rates will apply to all subsequent bookings. Subscription fees are non-refundable but can be cancelled with notice as specified in your Partner Agreement.

5A.4 Tier Changes

Partners may upgrade or downgrade their subscription tier subject to the terms of their Partner Agreement. Commission rate changes resulting from tier modifications will apply to bookings made after the tier change takes effect. We reserve the right to modify subscription tiers, features, and pricing with reasonable advance notice.

6.1 Customer Payments

Customers agree to pay all fees associated with their Bookings. Prices displayed on the Platform include all mandatory fees but may not include optional services or insurance. All prices are in GBP unless otherwise stated.

The pricing structure ensures fair value for customers whilst supporting our marketplace and technology platform. Prices may vary between facilities based on location, services, and amenities offered.

6.2 Payment Processing

We use third-party payment processors to handle transactions. By making a payment through the Platform, you agree to the payment processor's terms and conditions.

6.3 Partner Payouts

Storage Partners will receive payment for bookings as follows:

• Commission-Based Partners: Receive payment minus applicable commission percentage
• Subscription Partners: Receive full payment (or payment minus reduced commission, depending on tier), with monthly subscription fees billed separately

Payment timing, payout schedules, and methods will be specified in your Partner Agreement. Monthly subscription fees for platform software usage are billed separately from booking transactions.

6.4 Taxes

Unless otherwise stated, all fees exclude VAT and other applicable taxes. You are responsible for determining and paying any taxes associated with your use of the Platform.

7.1 Customer Cancellations

Cancellation policies vary by Storage Partner and booking type. The specific cancellation policy applicable to your Booking will be clearly displayed before you confirm your booking.

Generally, cancellation terms are as follows:

• Luggage Storage: Full refund if cancelled at least 24 hours before drop-off
• Short-term Storage (under 30 days): Full refund if cancelled at least 48 hours before start date
• Long-term Storage (30+ days): Refund policy as specified by Storage Partner

7.2 Partner Cancellations

Storage Partners must honor confirmed bookings. If a Partner must cancel a booking due to unforeseen circumstances, they must notify the Customer and Bagdock immediately. We will assist in finding alternative storage or processing a full refund.

7.3 Refund Processing

Approved refunds will be processed within 5-10 business days to the original payment method.

8.1 Platform Liability

Bagdock is a marketplace platform connecting Customers with Storage Partners. We do not own, operate, or control storage facilities. Storage Partners are solely responsible for the Storage Services they provide.

This applies equally to both independent Storage Partners and Licensed Partners operating under Bagdock branding. Even where a facility operates under the Bagdock brand through a licensing arrangement, the facility owner/operator remains solely responsible for all Storage Services, facility operations, and customer interactions.

8.2 Limitation of Liability

To the maximum extent permitted by law, Bagdock shall not be liable for:

• Loss, damage, or theft of stored items
• Actions or omissions of Storage Partners or Customers
• Disruption or unavailability of storage services
• Indirect, incidental, special, or consequential damages
• Lost profits or business opportunities

Important: We strongly recommend obtaining appropriate insurance for valuable items. Some Storage Partners offer insurance options, or you may arrange your own coverage.

8.3 Partner Insurance

Storage Partners must maintain appropriate insurance for their facilities and operations. The level and type of coverage may vary by Partner.

8.4 Disputes

Any disputes regarding Storage Services, including damage claims, should first be raised directly with the Storage Partner. Bagdock will assist in facilitating resolution but is not responsible for dispute outcomes.

9.1 Platform Ownership

The Platform, including all content, features, and functionality, is owned by Hoosei Limited and is protected by copyright, trademark, and other intellectual property laws. The Bagdock name and logo are registered trademarks (UK00004246127).

Certain Storage Partners may be authorised to use Bagdock trademarks and branding through specific licensing or franchise agreements. Such usage rights are limited to the terms of those separate agreements and do not transfer any ownership of Bagdock intellectual property.

9.2 User Content

By uploading content to the Platform (such as facility photos, descriptions, or reviews), you grant Bagdock a worldwide, royalty-free license to use, display, and distribute that content in connection with the Platform.

9.3 Restrictions

You may not:

• Copy, modify, or distribute Platform content without permission
• Reverse engineer or attempt to extract source code
• Remove or alter any copyright notices
• Use the Platform to create a competing service

10.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us. Termination does not affect existing bookings or obligations.

10.2 Termination by Us

We may suspend or terminate your access to the Platform if you:

• Breach these Terms
• Engage in fraudulent or illegal activity
• Violate other users' rights
• Fail to pay applicable fees (Partners)
• Consistently receive poor service ratings (Partners)

10.3 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination will survive, including liability limitations, dispute resolution, and intellectual property rights.

11.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

11.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11.3 Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Platform. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

11.4 Contact Us

If you have questions about these Terms, please contact us at: